Service and Support

Windak head office in Sweden offers service and support during office hours:                                   8:00am - 5:00pm (GMT + 1 hour)

Windak AB, Sweden
  Tel: + 46 8 580 38930
  Fax: + 46 [0] 8 580 38955

The US office offers service and support during      office hours: 8:00am - 5:00pm                                       US Eastern Standard Time (GMT - 5 hours)

Windak Inc, USA
  Tel: +1 [828] 322 2292
  Fax: +1 [828] 322 1716

 

 

 

 

Customer service is important to us!

At Windak we know that our relationship with you as a customer will last for many years to come.

Our commitment does not end with the sale of a machine or the carefully planned installation and training. We are always available on the phone and ready to assist you with everything from trouble shooting to process support and supplying you with quality controlled spare parts.

We have service engineers stationed ready to service and maintenance, but also includes process optimization and productivity, with enhanced support at, for example, peak seasons. Our skilled personnel in our office are also well prepared to assist you regarding different service issues such as spare parts and warranty.

We always carry out our work together with the customer and understand the value of training and knowledge sharing.


Product Warranty:

• Windak warrants all non wear mechanical and electrical components for a period of 12 months after date of delivery.

• Labor costs are included for warranty repair.

• Travel is billed at cost.

• Air and electrical requirements must be met and maintained for the warranty to be valid.